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Works for a Little While and Then Doesn't
When I first got this dance pad I thought it was wonderful. I put it on a concerte floor and it absorbed all shock and made DDR a blast.
Then, after just a couple months, it began to mess up. At first one or two buttons would occasionally not respond. But very quickly two of the buttons would rarely work when you hit them. However they would fire off when you stood in the middle of the pad changing the song and/or difficulty on you. Sometimes the buttons would fire when you weren't even standing on the pad!
When I contacted customer support they said "Unfortunately we do not repair our products. Our warranty period is 60 days." They refused to even try and figure out what the problem was. But they did offer to give a 20% discount on another. Right, I am going to give them more of my money for another defective pad.
They also told me "There is not much to trouble shoot. The dance pad is plug and play. There is no configuration or repairs for the soft pad. When plugged in it should work. If it does not you may have to replace the pad." In other words they told me I was out of luck. So $100 down the drain. If I am going to buy a pad that I have to keep replacing, I will get the $20 one.
DON'T BUY THIS PAD, buy one that will keep working properly.
SAME EXACT PROBLEM AS OTHER REVIEWER!!!
Someone bought me TWO ignitions for my birthday last April. I happily used one until August...and then the back step stopped working. When I unzipped the unit and looked inside, I discovered the pad had RIPPED underneath! I wrote the company and got the SAME exact response as the other reviewer--only 60 day guarantee, but 20% discount if I wanted another one. So I said to "no thanks. Even only 80 bux for only 5 months of use just isn't worth it." So, I've been using my second pad since August...here it is December, FIVE months later, and the top step stopped working. Unzipped the pad, looked inside, and the pad is ripped.
I'm going back to the Konami pads that came with my DDR games and never looking back. That was 200 dollars down the drain for the person kind enough to gift them to me...
Big Thunbs Down!
My husband and I own the Redoctane 2.0 pad and we love it. It has preformed well after a 1 1/2 years of heavy use and when we ordered our second DDR mat from Redoctane we were given the 3.0 pad. At first glance we thought it looked great. Newer is always better right? WRONG! This is the WORST dance pad I have purchased and I have bought many. Our mat, from the first day we plugged it in, was malfunctioning. If you stood in the center square the game would at lightning speed cycle through the DDR menu. No, it was not the game's fault it was the pad. So we thought maybe that it would stop after we broke in the pad. To our dismay, the pad got worse. The squares that are supposed to be under the sensors to help you feel where you are on the pad shifted. These thick squares are now overlapping each other and make it virtually impossible to enjoy our DDR game. This pad's failure took only 8 days since delivery. As previously reported by other users, I too found that Redoctane is not nice about returns. They charge a 15% restocking fee and make you pay the shipping and handling for sending the unit both ways. I am so disgusted with Redoctane and their poor business practices that I will never buy a Redoctane product again!
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